Shipping Information
At Radiant Phi, each unit is custom-made within our existing models. We are not an industrial production company: each unit is handcrafted using high-quality materials and a precise assembly process.
Because this is a handcrafted item made to order, once payment has been received, no returns or refunds are accepted. Each order represents an individual production run specifically for the person who placed the order.
1. Warranty
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All Radiant Phi systems come with a 6-month warranty against manufacturing defects.
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During this period:
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Radiant Phi covers the repair or replacement of components in case of failures originating in the manufacturing process, as well as the corresponding labor.
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The customer assumes the shipping costs, both outbound and return, when necessary.
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The warranty does not cover damage caused by improper installation, misuse, unauthorized modifications, accidents, or natural wear and tear over time.
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Radiant Phi is not responsible for damages that occur during transport, handling by the parcel service, or customs inspection processes.
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Because each piece of equipment follows a precise technical standard of assembly and validation, any intervention by third parties not authorized by Radiant Phi automatically voids the warranty.
2. Before Shipping
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Each device is assembled, tested, and verified before leaving the workshop. Our team performs comprehensive electrical checks to ensure system stability and proper operation.
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The packaging is designed to protect the equipment during transport and includes specific grounding and care instructions to preserve its electromagnetic integrity.
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At Radiant Phi we understand that energy is not just a technical phenomenon: each creation seeks to maintain a balance between electrical precision and energetic coherence, uniting science, craftsmanship and purpose in every piece.
3. Technical Service
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We have a technical service available for repairs outside the warranty period.
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The user can send us their equipment for repair, where it will be checked and serviced directly in our workshop.
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Where possible, we can also send the component to be replaced along with detailed instructions for carrying out the repair, provided it is a safe and authorized procedure.
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The technical service has a cost, which is quoted according to the nature of the work or component to be replaced.