Returns & Warranty Policy
At Radiant Phi, each unit is custom-made within our existing models. We are not an industrial production company: each unit is handcrafted using high-quality materials and a precise assembly process.
Because this is a handcrafted item made to order, once payment has been received, no returns or refunds are accepted. Each order represents an individual production run specifically for the customer.
1. Warranty
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All Radiant Phi systems come with a 6-month warranty against manufacturing defects.
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During this period:
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Radiant Phi covers the repair or replacement of components in case of failures originating in the manufacturing process, as well as the corresponding labor.
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The customer assumes the shipping costs, both outbound and return, when necessary.
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The warranty does not cover damage caused by improper installation, misuse, unauthorized modifications, accidents, or natural wear and tear over time.
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Radiant Phi is not responsible for damages that occur during transport, handling by the parcel service, or customs inspection processes.
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Because each piece of equipment follows a precise technical standard of assembly and validation, any intervention by third parties not authorized by Radiant Phi automatically voids the warranty.
2. Before Shipping
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Each device is assembled, tested, and verified before leaving the workshop. Our team performs comprehensive electrical checks to ensure system stability and proper operation.
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The packaging is designed to protect the equipment during transport and includes specific grounding and care instructions to preserve its electromagnetic integrity.
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At Radiant Phi we understand that energy is not just a technical phenomenon: each creation seeks to maintain a balance between electrical precision and energetic coherence, uniting science, craftsmanship and purpose in every piece.
3. Servicio Técnico
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We have a technical service available for repairs outside the warranty period.
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The user can send us their equipment for repair, where it will be checked and serviced directly in our workshop.
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Where possible, we can also send the component to be replaced along with detailed instructions for carrying out the repair, provided it is a safe and authorized procedure.
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The technical service has a cost, which is quoted according to the nature of the work or component to be replaced.